Truck was dirty and had a ton of leaves and debris in it. Wasn't full so when I filled up, I paid way more than what I actually used. Was told it was my fault because I didn't watch the fill line. Not impressed. Never again. Ill wait for the trucks at other locations to be available next time.Alexandra C.
Moving Truck Rental in Lakeville, MN at Gopher Mini & Outside Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lakeville, MN 55044
Services dans cet établissement :
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lakeville, MN 55044
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2 Average Customer Rating
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The person behind the counter was in my opinion rude! When I walked in she was busy on her phone when I asked what to do with the return I was told put it in the back and she went back to her conversation on the phone. They could do a way better job at clearing the snow. I had a hard time finding a place in the back (as she called it ) to put the equipment.ANDREW G.
I had entered the location promptly at 10am to receive the uhaul vehicle for use for eight hours, as described by request made the night before. The worker at this location who was issuing the rental had quickly dismissed my request for assistance in favor of joking with the customer in front of me. I had then not been acknowledged for around 30 minutes. I finally left the building with the keys to my vehicle at 10:40am, and the vehicle was unprepared at the other end of the lot. After use, I returned the vehicle at 6:20. I was charged with an after-hours late fee of $20. I believe if the worker at this location had correctly prepared my vehicle and handled our vehicle pickups in a reasonable amount of time, I would have not been issued a $20 after-hours late fee. I would like to receive this $20 back, and would like to issue a complaint for this location. I had rented a uhaul the weekend prior from a different location, and the workers there were much more punctual.Jacob H.
Fees were not explained. No walk through done. Gas was not at half as was told. Was not told to check email or text to review and I don't use phone as often. Very unhappy with extra 20 charge along with having to fill up tank 5 gals just to go 18 miles. Very disappointed in this process. Have used Uhaul so many times and this is the first I felt taken advantage of. SadTamara M.
Firstly, we did not request this location. UHaul changed our previous location to this one and did not notify us until the day before. This location was an hour out of the way for us and UHaul made no effort to remedy the situation which was incredibly frustrating. After getting to the location, because there was only one staff member and they were away from their desk, the front door to the office was locked, creating additional frustration and worry from us as last time we used UHaul, the truck we requested was not signed in and we were directed to a different location after showing up at the first. The employee was then outwardly mad at us for our frustration and made no effort to calm us down, nor apologize, empathize, or remedy the situation for us. This is most likely the last time we use UHaul.GARRETT W.
I paid for roadside emergency assistance....I locked the keys in the truck....was jerked around by your online assistance service.... nobody ever showed up so I called AAA. Be nice if you just had one number to call for help..... like AAA.Kenneth J.
Customer Service was extremely substandard. Truck was at 5/8 full when recd, told clerk who said she made a notation. Drove total of 20 miles put two gallons, was charged for six gallons of gas $21.00, $3.50 a gallon. Returned truck at 2:10, no clerk available, came back at 3:00 still no clerk available. Left key in return box. Clerk gave wrong code for gate, teach them the difference between a * and #. I will never work with this location again.kent V.
Instructions weren't clear as how to get thru the entrance gate to get into the office. I stood there for about 5 min before the guy inside opened the gate. Seems like a bad system.Wendy G.
One strap broke during the trip, the other was badly frayed. One ratchet was very difficult to release due to corrosion. I was promised a phone call telling me which location to pick it up - it never came. Towing vehicle and dropoff point were both different from what I entered online.Robert M.
I was told I only needed a regular tow hitch. When I arrived the hitch was too low; I had to get a 4â€ riser to get it to work. :(Lalee L.
Nice facility the gentleman that help me was friendly, curtious. Trailer pulled very well and true, that's hard to find in rentals sometimes.SHAWN W.
I rented to pick up in bloomington because they were open until 5. I was notified to pick up in Lakeville and it was closed when I got there. The woman who worked there was leaving. She was rude and told me to use the app. I went to the app and it did not allow me to pick up. I was on hold for 30 minutes and the agent was unable to help me and told me equipment was unavailable. He transfers me to 24 hour and she was able to get app to allow me to check in. It took me 2.5 hours for the entire ordeal. I got home and the 60 Blankets I ordered where not in there. I had to go to two more location to get them and made it 5 with minutes to a spare. I had movers coming first thing the next morning and this entire experience caused me considerable stress. It was horrible.David E.
The pick up experience was a nightmare, which I've already complained about, but now I'm get charged an additional $79 for additional days ???? I had it back in 23 hours and was charged to 20$ after hours fee , which in itself is ridiculous but that's fine, I don't have an issue with that, but another 79$$$ for what ???JOHN G.
Long wait on line for help. When we Did get someone online they weren't able to help us as our location was not showing up...the person on the phone was not able to help .. we were transferred twice..as our location was not showing up if we had known that we had to go to Safari to turn on our location or share location there ....that would've helped our location was on but not for our Internet browser took us a long time to figure that out!!!Lucinda M.
Sign on door AND Uhaul both said open until 4pm. Was there at 3:30pm to drop off truck. No one to be found and front/office door locked. Gate Code given in text did not work. Could not get in gate. Very disappointed with overall experience. Would not recommed!!Christianne G.
The individual left the sign on the office as open and left. I did a 4 hour rental and had to wait 20 minutes for the individual to return. There was no apology for the inconvenience, just laughter from the employee. The individual also did not adjust the time so by time I got done and left, I was left with just over 3 hours. The equipment was fine but the customer service was less than adequate and the facilities were not very clean, especially during our current pandemic.Joel I.
Ms. Happy could develop a personality.Theodore I.
The agent was incredibly rude and did not help with hookup. Despite completing online checkin she insisted on taking my license (pictures were already uploaded. So now with COVID, we had to touch common items. She asked me the same questions I answered during online checkin. No time was saved and had to be in office despite the online checkin process. S links on trailer were too tight for standard class three receiver. Required force at hookup. No assistance from agent, she stayed in the office. Trailer was not ready, was wedged in a tight corner of yard, required excessive maneuvering of tow vehicle upon hookup. Several used and filthy cardboard boxes left in trailer from previous user.Chad T.
I had some difficulties at first because the truck wasn't in the place it said it was. So I almost had to go find a new truck elsewhere. Then it wouldn't let me return it at first because the odometer readings were way off. It was taken care of but still frustrating.Lindsay S.
This location charged me for a rental I never picked up and I had 3 phone calls with 3 people on the same day indicating I had picked up at the wrong location. This has been a complete headache!Amy R.
Rear blinkers not working on van.Cassie Z.
Nothing Simply fabulousJuan C.
You changed my pickup location without a credit of some sort. My rental was about $12 more in mileages because of this. No consideration for your customers. This is really shitty customer service. Shows an insane level of arroganceAaron A.
You took off 50 dollars, since I had to drive to three locations to get the truck, your mistake. Then, you charged my card 386$ large. Return my money and I will give you a decent public score.Chris D.
Very friendly and efficient.Harold T.