The desk clerk changed entire reservation causing my drop off location to change and added moving blankets to my reservation that I did not order nor receive. When I dropped off truck at original reservation drop, I got an invoice for over $1000 that I have to wait 3-5 days to see if Uhaul can correct the mistake. Terrible Service. I had Uhaul truck for 2 days- 1 night!
faith r
Sheridan Valero
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Lakewood, CO 80232
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- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisOverall, this was a horrible experience. First location did not have our reserved rental. Then we had to pick up the U-Haul from some sketchy gas station. We will never be using U-Haul again.
Alexis DWe had to pick up our unit at a gas station. The attendant had to keep stopping checking us in, even though we had an appointment and arrived 15 minutes early every time a customer came in to pay for gas. Additionally he had never done it before and did not have any training on how to check us out. He kept having to start over. He finally called someone and they walked him through it. The process was 45 minutes. He never walked us out to the truck and gave us any instruction. We had a very disappointing experience.
LINDA SThe site manager was so incredibly flexible. I had to change my pickup time the same day, and he was very accommodating. The process for pickup was very simple as well.
THERESA CThe pickup process was a bit sketchy with the attendant doing it over text with who I guess was the manager. The truck was in pretty poor cosmetic condition but did its job and cheaply, so I can't really complain. 4/5 overall, 2/5 location
Will P