This location was in a very small village and the UHaul portion was just a small part of a Feed and Grain company, obviously Uhaul is not their primary focus or source of income. I only ended up renting from this location because the location where I was supposed to have picked up a trailer couldn't seem to figure out how to change a tire on a trailer, and it forced me to travel an extra 2 hours in rain and fog. Uhaul only notified me on the morning of my rental, really messing up our plans for the day of packing and preparing for our 1 100 mile trip.Michael M.
Moving Truck Rental in Landisburg, PA at HR Wentzel Sons Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Landisburg, PA 17040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 9h am à 5h pm
- Jeu - ven : 9h am à 7h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Landisburg, PA 17040
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Évaluations des clients
- 4 Average Customer Rating
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Would Appreciate if U-Haul Clearly present/show the weight and clearance threshold of the equipment rented - Could not find it on the paperwork given so I had to take a longer route to avoid a potential problem.(covered bridge vs 15' box truck).KEN P.
HR Wentzels is an excellent place! However, UHaul accepted my reservation for a 26 ft truck but failed to notify me that only a 15 ft truck was available and I had to make multiple trips. If I had known this, I would have reserved from a place that had a 26 ft truck available. Not a fault of HR Wentzels but I fault of UHaul.Tammy F.
They hooked up the trailer to my vehicle but let the wire hang down so it shorted out after leaving due to the wire being stripped Not their fault but even before this we rented a 5'x8' trailer 12 min away but the day before Uhaul called and cancelled it saying it is now not available so they gave us a 6'x12' trailer which I didn't need.Brandon M.
We had to jump the uhaual twice and had to leave it running, making us spend more on gas becuase of it. The battery dying in the truck made the day even more stressful.Laurie K.
The online pickup via mobile phone was not good. I was at the location for 1 hour and 30 minutes trying to pick up the truck.Kelly B.
Extremely friendly and helpfulKeyla D.
I had a lot of trouble with the online Check in and drop. It took multiple times before i was able to get through both. I requested and am waiting for an invoice for all of the charges to make sure i am not charged for the pads and dolly that i didnt get. I am glad that i only had a few pieces of furniture to move and not a whole house. This was stressful enough.Todd M.
Took care of returning truck without any trouble.Bill S.
Dropped off when closed. Area extremly dark after dusk. Poor cell reception made returning truck app useless on my cell lucky my wife's cell was able to get through.Joseph O.
The pick up process was difficult with the Truck Share 247 feature. The app timed out and had connection issues multiple times, despite having 5 bars of LTE in a rural, low traffic area. Once my pick-up went on to the validation process, there was over 10 minutes of dead time while waiting where no agents responded and no status was given. Finally, a Uhaul representative responded and validated me and the rest of the pick up proceeded without issue. It's not a huge deal but I do think there is room for improvement in that technology and process.Clayton M.
The entire stereo system didn't work and the ramp was uneven/lopsided.Brian J.
they need to keep more trucks in their inventoryWAYNE M.
This rental was a piece of cake! Friendly employees, clean truck, quick transaction. Will definitely rent from this location again.Jodi M.
My rental truck was available on time as scheduled and all auxiliary equipment was on board (appliance dolly, pads). Truck was clean and ready-to-go. Excellent job!Dennis R.
Staff was friendly and professional, but due to your computer registration system repeatedly failing I waited nearly an hour to pick up my rental. Your website to change a reservation does not function. I waited for CS for 15 minutes to answer my call. You really need to review your internal systems, customer facing website, and call center.michael A.
Employee was knowledgeable and great.Kitty F.
When I started my rental it was reported the truck had a half a tank of gas and that I needed to put a half tank back in when returned. There was not NEAR a half a tank of gas in it, so I had to get gas as soon as I picked it up AND then had to put a half a tank back into the truck before I delivered it back to the store by so that I wouldn't get charged for gas that wasn't in the truck in the first place. That's ridiculous. Was supposed to have been charged off on our account no later than Monday morning. I waited until Monday afternoon to call and ensure they were not going to charge us more than the "hold" on the account to unt because we didn't even meet the "estimated" 49.5/50 miles, we drove 41 miles, but sure enough when I called the guys charged off on 49.50 miles, he didn't even bother to look that we only drove 41 miles, he didn't wait to discuss this at all, he just went ahead and ran it through, and then said they were swamped all day and he hadn't had time to take care of it. That may not seem like a big deal to this location, or to U-Haul, but if every customer is charged for 5-10 miles more than they used, somebody is cleaning up, and this is the very fraud that PA Auditor and Attorney General's office reports they want to hear about because it is very simply fraud, and it's very easily traceable and verifiable. Those will be my next calls after the holidays, I am so sick of companies just going ahead and feeling entitled to rip off every customer that walks through the door.Tisha S.
they need to have more 26' trucks availableWAYNE M.
Need to have larger trucks availableWAYNE M.
Have more trucks availableWAYNE M.
The location was excellent. Staff was excellent. UHaul customer service, scheduling, and anything related to the 800 number was absolutely horrible. A monkey could do a better job of knowing his ass from a hole in the ground than the people who answer the telephone calls and make reservations and schedule. This was absolutely the worst experience I have ever had in my life with UHaul and you can rest assured people will know about it. How about next time you expand your survey so it isn't just about the location (which was excellent) but ask questions about the shitty customer service at your main UHaul phone number?Jennifer M.
Keep more trucks available for rent thereWAYNE M.
Close location if you live in west Perry county.john A.
Nothing needed to improve because the service at this location was excellent.Kimberly N.