I spent 30 minutes trying to get my rental after setting it up for an app-based pick up. Upon arriving to the facility the app told me that this specific facility did not allow that to take place and that I would need to speak to somebody. Unfortunately, the building that was clearly marked U-Haul pick up which had all the U-Haul in front of it had nobody there. I called the U-Haul number and they said it was a specific type of facility and needed to transfer me to another facility. The facility said they tried to call the person on hand and couldn't get hold of anybody, so was trying to get me a U-Haul from another facility somewhere in town. During this time, a gentleman was picking up Mail and said that the main building I need to go to was in a different part of the building, which is also labeled U-Haul. So long story short, I wasted 30 minutes of my time going to facility Mark U-Haul talking to two different people on the telephone before finally getting my rental. I think I should be compensated somehow, for my time, since the labeling of the facility was poor at least.
Kevin J.
North Telshor Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Las Cruces, NM 88011
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