Storage Durango Blue Diamond staff immediately greeted us on arrival, attentive/active listening demonstrated, and well versed on the policies and procedures with the truck rental agreement to include detailed explanation; rental office was very clean. As we were completing the rental contract, the other agent answered the telephone; a customer walked in and was very demanding that her questions be addressed immediately. The woman helping me (agent SCHAVEZ24) politely stated she was finishing up with me and that she would address her concerns next. That customer insisted again in a loud tone of voice that she needed to be helped immediately due to her having to be at work shortly, the agent politely stated that she would be helped as soon as she was done with me or the other agent was off the telephone; great de-escalation. All of my questions were answered to my satisfaction. A variety of moving supplies are available for purchase, and miscellaneous items are available for rent, such as a dolly/hand truck. This is my second rental at this location (under my spouse's name last time). The truck cabin was clean, a/c was cold; the cargo area was clean and smelled of cleaning agent. We returned to this location because of the comments I have listed.I will return if rental or storage unit is needed. 5 stars across the board. Sincerely, R.E.
ROBERT E
Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Las Vegas, NV 89113
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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This location was fantastic. Excellent staff.
JORDAN WThese guys were AMAZING!!! My has and and I are both disabled and these two young men went above and beyond to help us. Loading was as professional as it gets, would definitely recommend!
JOSEPH TGet rid of the widget in the link to upload photo and DL to Uhaul. It is shit code and the attendant at the location had to do it for me. Put an upload file link on the page like normal people do.
Mark JGreat customer service.
CHRISTINE A