We had a reservation for 6:30pm. When we finally got the code to open the lock box and get the key, the key was not inside. We had to go inside the food mart and wait while the very slow employee took his time verifying he could give us his copy of the key. We finally got the truck at 7, and they did not include the $15 dolly that I rented or the 12 moving pads I ordered. That is $27 I want back, plus the inconvenience of the time delay when we had a tight time frame and the inconvenience of moving heavy items without any equipment. Very frustrating experience.
MUHAMMAD I
Azalea Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lawrenceville, GA 30043
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Terrible place and poor treatment of customers and I felt cheated
Vicente PThe whole U haul experience from trying to get a truck to dropping it off was the worst ever in my moving career of over 20 - 30 years. The pick up location was about an hour away from where I had needed it. All the information I had requested was wrong & pick up locations kept getting moved further and further away. I didn't have any issues with the pick up location, just the whole experience in general was way inconveniencing. They did accommodate me for mileage etc... but that still did not help me with the timing for everything else I had to do to get to the location.
Dawn AI thought I would be picking up from a u-haul store/location. However, I went to a convenience store. I would have been much more afraid/worried if I were to have picked the vehicle up not in daylight hours. The gentleman was nice. While he was helping me he was having a conversation with another person on the phone. I consider that to be disrespectful.
Derrick PThe employee was spitting all over the place. The owner was on the phone with me but talking to him family. Took long time. My reservation changes from the Buford location by traffic telling me a lie than truck availability. I had to drive far distance to get a truck.
Moncy S