According to the Uhaul 1-800 number there was an error made in the key code data by the local operator in setting up the job. Clerk at the store was unable to help with rental checkout in any way, deferring to the 800 number or truck share online rental process. I am fine with / experienced with the truck share process, but it directed me to the clerk on site to get the keys instead of providing the lockbox number and code. Checkout took well over an hour, and required 3 calls to U-Haul to complete. This was in addition to having equipment for another guaranteed reservation the day before be unavailable when we tried to pick it up (Reservation Reference number: 79874095)JAMES S.
Lewisville Beverages Shell
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lewisville, TX 75067
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 9 h am à 5 h pm
- DimancheDe 10 h am à 2 h 30 pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Lewisville, TX 75067
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Vos précieux commentaires nous aideront à mieux vous servir.
You changed people more than expectedNoah T.
They sent me an email with an address where it was not, when I got to the other place the truck did not have a dolly, I go to another U-hual and they did not want to rent me a dolly, they send me to another, the process of looking for the truck and renting a dolly more than an hour, I WILL NEVER RENT AGAINGuevarez romero M.
The overall experience was fast and easyIsrael L.
I talked to the worker and scheduled a pickup for the next day in Lewisville tx which is 9 hours from my homeâ€¦ I was quote $628 on the phone when I arrive to pick it up the following day The guy working the counter knew nothing and gave me his managers number to call which he would not answerâ€¦ I proceeded to stay on and off the phone trying to get the code for the pickup and the system kept saying I had no reservation online but when I would talk to someone on the phone they could see the reservationâ€¦ Finally after a hour of sitting there a lady on the phone finally got it working for me and said the bill was $900 and something and when I told her that I wasn't correct she said we will have to put you on hold again which I didn't want to doâ€¦ So long story short it was a horrible experience and they overcharged me $300MICHAEL R.