Only one staff member even know it was a U-haul drop off.
Jennifer E
Esso Gas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in London, ON N6E3B9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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staff needs a better understanding of uHaul drop off requirements
Phil DThe whole experience was a nightmare. Right from the booking to the pick up to the drop off. The ignorant employees who are rude and unwilling to help. Being told different things by numerous people. Having to wait to pick up the truck because the manager wasn’t in and wouldn’t be there for an hour or two and not knowing anything about the process of picking up rentals. I will never use U-Haul for anything ever again
Mathew PExcellent service. Quick, accurate, great vehicle. Thank you!
Jeremy GFirst, instructions to pick up truck were initially unclear. Online check in asked me to open back of truck with combination lock but there was no lock. Then I went inside the Esso gas station at the recommendation of the UHaul agent on the phone, and the attendant named Ravi pretended like he had no idea what I was talking about in regards to the UHaul truck at the back. I was even in the phone with uhaul customer service while talking to the attendant and he just ignored me. After 1 hr 15 mins on the phone with uhaul I went back to the attendant and all of a sudden he knew about the uhaul truck in the back but was refusing to give me the key despite me showing him my reservation saying he had no access to the system. Eventually a pleasant Uhaul manager named Sam arrived to get the key from the attendant. But all in all it took almost 2 hours to get my truck in a confusing and stressful time. AVOID Esso at Southdale. You will not get your truck on time.
Anthony W