The location was fine and the staff was friendly. Unfortunately, when I reserved the truck by phone with a customer service agent at the (424) number and the person did not alert me that on Sunday's the location is closed and that pickup is self-service. So, I arrived at the location which was closed and had to call customer service again while waiting in an unfamiliar area.
LESLIE W
P&J Cafe
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Long Beach, CA 90813
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Comment U-Haul Fonctionnement des avisVery competent, efficient and nice! Would absolutely rent there again.
Karen VEverything went smoothly. Thank you.
Marcie EThe staff was very helpful.
steven mThis location was horrendous and I hope U-Haul chooses to cancel their partnership. First off, this was NOT a Cafe, it was a head shop/sketchy lottery sales location. The owner of this “cafe” was 1 hour late and when he arrived, smelt of weed as he had just smoked. He did not apologize for his tardiness and acted as if he were right on time. When I went around back to collect the truck, I felt very unsafe, as it was in a very terrible neighborhood, which was chosen by U-Haul because the location I chose did not have the truck I reserved. There were a few people smoking weed out back, and 2 broken down cars with shattered windows. Also, the truck was dirty and smelt like urine. U-Haul customer service representative Anthony was amazing though! He sincerely apologized on behalf of the location. He walked me through the drop off process and made it so that I did not need to make additional contact with this location. I highly recommend that U-Haul terminate their contract with this location immediately! Thank you
Austin C