Took me over 1,5 hrs to get truck checked out and I did on line check in. - Had me add additional emergency contact person, no idea why - said needed picture of license, then never took it - didn't seem familiar with how to do a check out - - Keys weren't available, apparently froze in drop off box -Didn't have the furniture pads or dolly ordered, said they never have these on site, prior day I asked the UHAUL rep who changed my pickup to this site if they had the pads and dolly and he said yes, - Truck was iced over with snow, 6+ inches on it, asked for an ice scraper and non available, had to buy an ice scrapper from the store so I could clear the truck windshield to drive If trucks are not going to be cleared of ice/snow, suggest letting renter know so they can plan for this.
Dan M
Orono Station
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Long Lake, MN 55356
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Location changed at last minute. Furniture pad not provided even though we paid for it. Not refunded after saying we'd be from customer service.
Angela EAutomated pickup was a mess Orono station did not leave keys in lockbox
Jack SSlow service. Improve training on use of tablet. No AC in thr uhaul, totally unacceptable.
Aaron BSam at the Orono Station was Outstanding and super friendly. He was the bright spot to start our move!!!
Wayne R