My reservations was canceled twice due to location not having the truck they allow reservations on and the third location was out of the way forcing me to use twice the mileage. Then they told me that I would get a refund for only 50 and they sent that to the wrong card. This service was horrible. I should have gotten the entire rental free.
VANTREASEA J
Lohden Truck and Trailer Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Louisville, KY 40211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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I reserved a truck and auto transport. I have a confirmation for both items. When I picked up my truck the store did not have the auto transport. Dispatch sent me to two additional U-haul stores and neither had an auto transport. I had to leave my vehicle in Kentucky while I completed my move to North Carolina. I now need to fly back to Kentucky in order to pick up personal vehicle. This effectively doubles the cost of my move in addition to another full day of travel. I would have made alternative arrangements for my move if I knew in advance that an auto transport was not available. 1800-628-1314
nate sMore then half the places given (google maps)to get a U-Haul didn't even have them any longer..
Santos AThe customer service guy had an attitude. But he did get the paperwork done quickly and attached the trailer to my truck.
Kevin MThe staff was prompt and the young man who hooked up the trailer went above and beyond to get me on the road. So professional, that he refused a tip after having to cut my hitch lock off to switch ball sizes. He should be recognized for this humble act! I wish I remembered his name.
RICHARD G