I was giving incorrect location hours for drop off location . It was dark no lighting area for after hour drop off more so for a women. I called the location to speak with Boza to inform him of all the truck issues to ensure he didn't rent the truck out to another person without getting the truck service for the safety of customers. I didn't feel safe and I wasn't save . I took a video as no one else need to loose a life that can be prevented with during the proper maintenance service to all trucks before renting to another customersmarquitta B.
Moving Truck Rental in Louisville, KY at Lohden Truck and Trailer Repair
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Louisville, KY 40211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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Website return was nonfunctional. Employees answered his personal phone after hours to assist me. I really appreciated that.Lydia G.
I was charged add. hidden fees for A in town move I will contact the BBBGina H.
I chose this location because of the hours posted on-line. However, when I arrived the location had a sign posted that they were closed on Sundays. The location was clean but I would not call it inviting. I did not interact with any personnel. Other than the hours I did not have a problem but in my opinion if a business decides to have a website, that website should be up-to-date.CHRISTINA M.
The website return did not work properly so I had to call which took quite some time. In the end the problem was resolved so no worries. I would definitely use this service again.Hannah S.
The location was excellent but the online customer service was horrible! I made a reservation online for contactless service and it was a total joke. I was late for my pick up because Uhaul couldn't get their shit together. I have an account and rented a few weeks ago and I should not have had to deal with such horrible service. The location was excellent but your phone and chat reps were subpar.Tamara H.
No one was there for pick up of rental at 10 am . Person who answered door said those people wouldn't be there until 11 am. When pick up rental finally at 11:30 am they did not extend my rental until the time I picked up. Even though your website sent me a gaurtee that I could pick up uhaul at 10 am. No one contacted me to say no one would be at that location until 11 am. So I was dropped off to a place and couldn't even get the rental. I had to get a ride to leave and get another ride back up to the location again. Just because I was emailed and texted that I could pick uhaul up at 10 amTimothy W.
The guy was friendly and helpful but I had to go to a separate location 11 miles away from where I originally was supposed to pick up my truck. Then, I was told the truck had 1/4 tank of gas but when I got in there were 39 miles to empty and this location is in the extreme west end of Louisville, nowhere near where I was going. I was already out of time because I'd scheduled to pick the truck up during my lunch hour and my coworker who gave me a ride had to get back for a meeting. Again, the guy was friendly but the whole experience was unpleasant, with the sole exception of the $50 credit. The people at Classie Car Wash were completely unhelpful. Their advice was to have a seat and wait for the previous renter to return the truck they had schedule me to pick up.Stephen L.
Make sure you know exactly what you need before you reserve the truck. Through no faualt of uhaul there was confusion with the rental. Uhaul adapted and wonderfully handled the change. Thank you.MaryAnn V.
When appointments are set employees need to there because some personal that rent are on a time limit and not leaving to get lawnmowers.Also was given a price and print out of my cost , but received a higher price at new location.Bill K.
I was charged for a dolly but there was none present.Thomas S.