The equipment that I reserved was not provided in my rental. This fact was not disclosed to me and I was charged for it. When I called back after learning this, I was told that they don't have the equipment that I ordered and that they would refund me upon return of the truck. However my rental was one-way and I NEEDED the equipment. I then spent 2 hrs driving around to find it!! Ultimately the store in Salem, MA was able to refund me and set up a 2nd contract just for the equipment. Then, it ended up being a big problem to get credit for the return. Thankfully, when I called the Salem store when I was returning the equipment in East Conway, NH, the employee who had helped me there answered the phone, remembered me, and was able to credit my return. He was wonderful but my overall experience which started at the Horus location was terrible.
Elana A
Horus Energy
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lynn, MA 01902
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A special thanks to Mario, Justin, Tim, Wellington, and Page: Each one of you were very kind and professional. Keep up the great service, and God bless you all.
Felix MAmazing service. They went above and beyond to make sure I was taken care of. Best service I have ever had. I’ll definitely use this service again.
Levar JThank you very much to both Justin, and to Wellington the mechanic for being so professional and kind.
felix mNeeds to be cleaned inside and the bed had a pot of dirt in it , No windshield fluid.,and had a bad smell I had to buy air freshener.
Ron B