BUCKLE UP, THIS IS A LONG ONE, BUT YOU SHOULD DEFINITELY READ IT BEFORE USING THIS LOCATION. We were told by the owner (Alex, or so he said, his name was) of this location that if we took this particular "dirty truck," he would give us a $10 discount, off of the $19,95 rental fee. He asked us how long we would have the truck, we said close to, but not quite 24 hours. He asked what we were moving, we told him just a used, but clean, home freezer. He said, he is the owner, and we can go ahead and just drop it off at ANY time the next day, as he would not be there, but he has cameras. Well, we returned the truck ON TIME, with the right amount of gas, and dropped off the keys in the drop box. No issues, or so, we thought. Then, we got our bill, today, (today being the original day, I wrote this review) and we were NOT only NOT given the promised $10 discount. We were also charged a $20 'after hours return, service fee' when it WAS returned by 4pm, if not before 4, and I can prove it, as I messaged Alex, AFTER we had already returned home from dropping off the truck, just to thank him, and to ask about his honey. No response. We returned it by 4pm, if not before, and most definitely within the 24 hour timeframe. I CAN PROVE *ALL* OF THIS, TOO. We drove the 15 miles it said, and was charged $14,85 (at 0,99 cents per mile) which was the ONLY THING correct on our bill. We were ALSO charged $15 for a "safe move fee" without our knowledge or consent. We were also charged an "After hours return fee" of $20.00, as well as not getting the $10 off for having to use a dirty truck which was his idea, as well as an "Environmental fee" of $2.00, ALL without our knowledge, as well as taxed on ALL of those EXTRA charges, which was $5.65, and of course, we expected to pay tax, but on the RIGHT amount, we also expected to pay for the gas we put back into the truck, AND for the 15 miles we drove, and the reduced $10,95 rental fee. BUT NO, we ended up paying a wopping total of $77.45, when in reality we SHOULD have been only charged for a total of $31.45, or even $33,45 IF the 'environmental tax' is even required, or a thing, and that's even adding in the tax amount HE charged us, with ALL those bogus charges included, too! Again, we did NOT return AFTER hours, so that $20 fee is WRONG. We did not get our $10 off for using the ALREADY DIRTY TRUCK, which he told us "NOT to clean and he would take $10 off of the $19,95 'rental fee'", so that IS WRONG! NOR did we elect for any 'Safe Move' insurance fee of $15.00, NOR WERE WE even ASKED if we wanted any insurance - we didn't, so THAT IS WRONG! So, we should not have been charged for $20.00, $10.00, $15.00, and I do not know if the 'Environmental fee' of $2 is required, or not. THAT'S $45 DOLLARS OF BOGUS CHARGES, RIGHT THERE! We TRUSTED this man. This was our FIRST TIME using HIS business, and we truly had PLANNED ON using him in the future, and we WERE actually happy to have found him because he WAS so close, BUT as soon as I received my OUTRAGEOUS, and more than doubled bill, and I tried to call him, suddenly ALL of my calls to HIS LISTED BUSINESS LINE, for this location, which worked just fine to book the truck, suddenly all of MY calls 'CANNOT BE be COMPLETED AS DIALED.' So, right after I posted THIS review, he SUDDENLY calls me from some weird number that is under a totally different name than his, which he SAID is Alex, and he SAID he WOULD FIX the charges. What he DID do was reverse the $77,45 charge, and then, charge us two smaller fees that STILL ADDED UP TO $77.45, I am assuming, in an attempt to TRY to make it LOOK LIKE he returned some of our money when he absolutely DID NOT. Obviously, he is NOT NEW to this. AND YET, I STILL, STUPIDLY, gave him ANOTHER CHANCE to fix this. I did NOT even keep this review posted that original day that I wrote it, I removed it immediately FOR HIM, and temporarily, TO GIVE HIM TIME, like a few days because I wanted to give him a chance (I actually gave him FAR MORE TIME than that) to see if he would give us our promised refund, before leaving this VERY TRUE and HONEST, review. He did NOT refund ANY of our money, and so, HE SCAMMED US, by LYING to us, OVER AND OVER, and CHARGED MORE THAN DOUBLE, with bogus charges, so I am FINALLY hitting the POST BUTTON on this review, AFTER giving him 3 different CHANCES TO DO THE RIGHT THING. Sadly, this man IS a liar and a rip off/scam artist. Do not believe ANYTHING HE SAYS, UNLESS you get it IN WRITING, and keep lots of proofs, like taking pictures and screenshots, etc... like I actually did. I COULD easily take him to small claims and win, but for $45 - I won't bother with the hassle. Instead, I am going to warn any and all, of his possible future customers, who are smart enough to read reviews, unlike I did, for this location, DO NOT USE THIS U-HAUL LOCATION, EVER, NOT IF YOU ARE SMART! I am REALLY bummed out because WHO DOES THIS?! And suddenly having your BUSINESS NUMBER 'not accepting calls as dialed'??? ALL VERY weird, and EXTREMELY UNPROFESSIONAL. Don't get me started on his excuse. Sorry, I WISH I could leave a better review, but I felt others SHOULD ABSOLUTELY be warned about this particular location. THIS IS FOR THE LOCATION AT 21126 44th Ave W, Lynnwood, WA 98036 UPDATE: As I said, I suddenly got messaged RIGHT after posting this review (when I originally posted it) by the owner. I will post the message he sent me, and my responses in pictures. I took my review down IMMEDIATELY, after his message, and GAVE HIM SEVERAL chances, if not weeks, to fix the issue, and NOTHING! Not even after messaging him AGAIN, as a friendly (still) reminder, which I, as a customer, should NOT have to do. I gave this man every chance and every benefit of doubt, over and over again, AND THEN SOME. And not only that, he suddenly sent me a different reciept, saying instead of the 15 miles we drove, originally, we now suddenly traveled 20 miles! I happen to know EXACTLY HOW MANY MILES I TRAVELED, AS I USED GOOGLE MAPS thee entire time. I HATE leaving bad reviews and even SAYING what I had to say, but it is the truth, even though my personality is to always believe the best about people, and to give them the benefit of doubt, until proven otherwise, BUT YOU, SIR, ARE A THIEF & LIAR! WE TRUSTED YOU. AND THEN, WE EVEN GAVE YOU ANOTHER CHANCE, AND ANOTHER, AND BY DOING SO, WE TRUSTED YOU, AGAIN, TRUSTED YOU TO DO THE RIGHT THING, WHICH YOU COULD HAVE QUITE EASILY, DONE. *YOU* *CHOSE* NOT TO DO SO. FOOL ME ONCE, SHAME ON YOU. FOOL ME TWICE, STILL SHAME ON YOU. AND IT'S YOU, WHO LOOKS LIKE THE FOOL, NOT US. Go ahead, keep OUR money, I HOPE it was worth it, but good luck keeping any business, and I DO mean that. DO BETTER! BE BETTER!CARA NOELLE S.
Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lynnwood, WA 98036
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No person to person contact. Done via phone call at location. No one there just a sign to say call . Truck interior dirty and full of pine needles on floor board and had to sweep out back when I got home. No one there to verify that the gas was below what was actually in U-Haul. Took pictures and uploaded as noted in app.greg K.
The guys over there was really nice. Even though vehicle was old it was in good condition. In fact of all my previous U-Haul rentals this is the best vehicle I have drivenpulliappan N.
I reserved my truck at another location and was told that I needed to go to a different location about 4 miles away despite not having any other communication that my location for pick up had changed. I was quite frustrated.Glenn M.
Everything was clean, they were professional and efficient.Jeffrey S.