Inform the customers that you have an extensive amount of questions and delays because you require other people to answer the phone. When someone is in a rush to get the truck, it is very inconvenient to contact other people to answer their phones. Also my truck's numbers/stickers had peeled off. It was missing a letter so I walked around the whole lot looking to match the number provided on the app. I would love for things to be a bit smoother, even if this is my first time renting. When someone rents your trucks, they are usually in a rush to move or anything else. It's a great system you have for after hours but could run a bit smoother. Thanks for the opportunity.
Carol S
Route 20 Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marlborough, MA 01752
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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More descriptive location of the "key box at the bottom of the stairs." Such as, "right rear corner of building."
LOUIS SThe self check-in experience is a very long and cumbersome process that I would not recommend. The truck was quite old and loud, as far as driving it down the highway with the air leaking through the doors. I would suggest having the lock box for the keys attached to the actual truck. Walking up and down the parking lots was a little frustrating. Or park the truck closer to the lockbox.
Robert LBest experience had renting a vehicle in a long time. Thank you! ®️
Richard WPlease make the check-in process more intuitive on the app, especially when we’re told to touch the box to agree the terms and conditions. The part I’m specifically pointing to is where I had to click the word “Truck” to open another set of terms and conditions. It may not seem as obvious for other individuals. Maybe insert something in parenthesis after the word “Truck” to state to click the word as it is a form of hyperlink. It took a bit for the rep to figure that out for me. It was frustrating and a waste of time.
Gary D