Nothing. I rented a 5x8 cargo trailer from this location and had to switch to a 6x12, the dealer was super accommodating and helpful. Awesome!!!
Jason B
Crossroads Moving Helpers
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marquette, MI 49855
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Dropped off after hours. Charged me $20 cleaning fee because I had the 12 rental blankets in the trailer. Where was I supposed to put them? Total scam.
Eric HBrian at Crossroads was great. I was able to communicate with him and he had the trailer waiting for us.
Bob CDear U-Haul Customer Service, I am writing to formally file a complaint regarding a deeply unsatisfactory experience I had with one of your rental locations and the condition of the trailer I received. First, the pickup location did not resemble a business in any way—it appeared to be someone’s private residence. I had to ring a doorbell for assistance, which already felt unprofessional and concerning. When the individual eventually answered the door, he did not greet me in a manner appropriate for someone conducting a business transaction. Instead, he grunted and abruptly asked what I needed. When I told him I had a reservation, he claimed there were no reservations in the system. I began to show him my confirmation, but he dismissed it by saying, “I’ll have it on my phone if you have one,” followed by several minutes of uncomfortable silence before saying, “Ok, let’s hook you up.” At no point did I feel secure or welcomed during this interaction. I was especially unsettled by the fact that this individual had access to my credit card information without any clear professional protocols or secure systems in place. It felt neither safe nor legitimate. To make matters worse, the trailer I was given had a hole in the side, poorly patched with silver tape. It was raining that day, and later we discovered that all of our luggage in the trailer was wet. We specifically rented a covered trailer to protect our belongings from the elements—this failure defeated the entire purpose of the rental. When I reached out to U-Haul customer support via the app for help, the only solution I was offered was to pull over on the side of the highway—where the speed limit is 75 MPH—and wait for roadside assistance. This suggestion was not only impractical but incredibly unsafe. No one offered to help us exchange the trailer or direct us to a nearby location for a replacement. I would have expected something along the lines of, “I’m very sorry about this. Where are you driving to? Let me find the nearest U-Haul dealer and coordinate a trailer swap.” Instead, I was told to fill out a form and wait. This experience has left me extremely disappointed in U-Haul’s service, customer support, and safety protocols. Sincerely, Demi Williams
Demi WReally quick pick up service.
Catherine T