I was charged for a dolly that was not provided.
Jacob H
Across Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Martinsville, IN 46151
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe lady Nikki from the tow place in Martinsville indiana. Wasn't even there 😕 then when I called her she was drunk ... at a bar She kept saying my credit card was bad. I have over 800 on my account.... the truck was dirty , and she said the truck had 1/4 of a tank. And the tank was on E the guy Dan i spoke with setting up my RSVP said if I dropped it off in beaverton I would get a 100.00 discount. The Nikki lady said shes charging me 100.00 deposit and id get that back . Once I dropped it off.
Chasity BThis was a dark, gravel/dirt parking lot that was hard to find. I dropped off after hours and there was no signage and no posted instructions. The location then charged me for 70 miles that I did not use and for gas after I filled the tank 0.5 miles from the dropoff. They did not check the vehicle in until after it was due for return the following day, although they rightfully did not charge a late fee.
Sharon LThis location was in the middle of no where with not much around. It seemed to be a junk yard with stray cats jumping into our vehicle. The U-Haul small building was locked. I expected someone with a chainsaw to come out from one of the buildings and chase us off the property. I had to call U-Haul for help and they said they didn't even know where I was dropping off the truck because it was not entered into the system. I found this odd since I was given this address several days before our trip. Again, I was told that I was not provided with checkout information so we had to do this all with the app. This delayed us 30 minutes. A horrible experience.
Ted PWe got there in there around 3 pm (hours were advised as 8am-8pm) and the office was locked. So we ended up going on the app and doing a self return. I didn’t interact with anyone and never went into a building.
Jennifer J