I scheduled pick up at 9am. I got there at 9:02. The opening employee was just getting there. It took over half an hour to get my truck. They didn't seem to know what was going on. Disappointing to have scheduled a specific pick up time only to have to wait and then have to defrost the truck before I could leave. It all should have been ready for me.
RYAN B
Becks Auto Group
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mason, OH 45040
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Did mobile drop off so no personel were involved
SHERRY WGas was NOT full and all 4 tires low pressure (60 to 65 psi, should be 90), passenger mirror was HARD to adjust. Making the customer to service your truck is NOT how to win a customer's satisfaction.
MICHELLE SObviously, this is a secondary business for this location. So, service was a bit slow, however, it was good enough. I could see some issues if there had been an challenges or unfamiliarity with the equipment
DAVID SBe honest with the rate charge on mileage and don’t charge me on insurance without permission. That’s fraud
TIMOTHY M