I returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!Leslie S.
Moving Truck Rental in McKinney, TX at Storage Center of Craig Ranch
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
McKinney, TX 75070
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 10h am à 5h pm
- Mer : 10h am à 5h30 pm
- Jeu - ven : 10h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 1h pm à 5h pm
One-Way and In-Town Local Rentals in McKinney, TX 75070
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service. Very clean office. Service person was very professional and it was an easy process.JAMES A.
Great experienceJoe H.
Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.Carlos C.
My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.Laura H.
mileage rates seemed to be very high.LAWRENCE B.
Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30Cash N.
Everything was perfect.Anita O.
The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.Roy H.
Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.Walter W.
Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.Kenneth H.
Absolutely easiest pick up. Top notch experienceSherry P.
Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covidmichael N.
Very convenient; great serviceDonald B.
I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed thoseChandrasekhar P.
Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.Sheena S.
Great experience!GARRETT O.
Include the tools if these are offered. Utility doll was not included even though I paid for it.Ayaril L.
The dolly in the back of the truck had the green zip tie broken when I picked up the truck.Johnny C.
Pick up was confusing, I tried to do mobile pickup. When I wasn't sure if I did it right I went to ask for help inside but no one was there. The key to the truck was unlocked so I assumed that it was done correctly. But apparently there were a few steps that needed to be done, and I wasn't aware until AFTER returning the truck. Turns out that the key to the truck I rented was not even locked up, so anyone could have taken it, fortunately I was the one who did so I wouldn't recommend this location. If you yell at someone for taking the keys maybe make sure the keys are secured in the first place. I never rented a u-haul before and as stressful as the move was to begin with, I don't believe that I'd want to ever rent a u-haul (from this location again)Rebecca J.
I could not be more pleased with the top notch service here. Very friendly, prompt, and efficient service. I will be coming here any time I need U-Haul products or services.Scott S.
I got my truck quickly and the guy was friendly so from that stand point the location gave me a way better experience than a typical u haul. However I drove to a building less than 400 feet away and made two trips to a dumpster maybe 200 feet from there before returning the truck. I didn't refill the gas because I really didn't go anywhere. According to his reading it said I went two miles. I didn't go more than a quarter mile yet I was charged $7 for gas because the needle (which shouldn't have moved at all) was apparently not all the way touching the F for full according to him. I was give. The chance to get gas but I was low on time. Either way I'll just rent a Penske Truck from Home Depot from now on. I drove much further in one of those and wasn't given a bogus charge. I'm sure it's your policy more than his fault so I'm not using u haul again.Timothy B.
Truly amazing service and pricing and a great locationRoxy S.
Great customer service and communication.Mark F.
The manager Sherry was a First Class Professional! Super kind lady AAAA+ for customer service!Marcus H.