I would HIGHLY avoid using this location to rent a U-Haul, and just go down the road to Seward or Lincoln to rent a vehicle. I was scheduled to pick up my truck on a Friday evening around 5:30pm, and had to play hide-and-seek to find the key box and the U-Haul trucks. I had to call U-Haul representatives three times that night because I couldn't find the keys to the truck, the key box was not in a good condition and not would not give me the key, and because I wasn't able to pick up the truck at 5:30pm anymore. I did eventually get the truck closer to 7:00pm, and while the gas gauge on my contract said the truck was at 1/4 of a tank, the gas gauge on the truck had it on empty. I took a photo of the starting mileage and gas gauge for my own reference. I filled it up with $50 in gas the next morning and had no issues with the drive (besides the truck sounding like it could really use some maintenance). I wasn't moving far so I brought the truck back to this location. I went to check in the truck but noticed that the mileage was off on the contract by about 50 000 miles. Once again, I had to call U-Haul to try and figure this out and was assured by the powers that be that I would not be charged extra. I wrote down the mileage on my phone (for a grand total of 52 miles), and saw that the gas gauge was at/about half a tank of gas, which is obviously more than I started with. Went to return my key and be done with this frustration, but the key box was moved again! At this point it was like a comedy special. Flash forward to today, and I was charged for 123 miles (the mileage on the receipt was STILL wrong), returning the truck with less than a 1/4 tank of gas (convenient because there is a stipulation in the contract that I get charged more if it's returned with less than 1/4 tank), and my husbands card was charged instead of the card that we had put into the contract.
JULIA M
Milford Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Milford, NE 68405
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- 4,0 - Cote moyenne des clients
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Nice friendly shop. Quick and efficient
JOHN TThe return was quick and easy.
GLENN PThis location has great customer service and is a pleasure to rent from.
Ronald TEverything went well. Your online system can be difficult to navigate sometimes
larry w