I would leave 0 stars if I could. I have never had issues with U-haul but this location was horrible. I set a reservation early just to get there at the reserved time to no keys in the truck. Finally after getting on the phone with a u-haul rep after a 23 min wait they said they could find another location for me or reschedule the reservation. Then the guy connected to the site started to call me as well on the other line just to say he would bring the keys in 15mins because he didn't know I had a reservation but it took him 30mins to get to me. After getting the keys, I went a total of 8 miles and refueled, just to be charged $47 extra dollars for fuel which is completely incorrect since i returned it with the same fuel as my start photo. Now i'm wasting time on the phone with customer service trying to dispute it. Save yourself the headache and please just stay away from this location.
aaliyah t
Westend Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mishawaka, IN 46544
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Charged me 70$ when I only drove 30 miles should’ve been only about 45$ with cost of truck and miles. They always overcharge and are never true on their word. Do not recommend U-Haul at all and will not be using in the future
Austin CThe location didn’t know what was going on, and the trailer was greasy on floor inside.
Matthew GEverything was excellent again!
Cathy WI was in limbo for two days because they took the keys and said the check-in was only done online. The facility is dirty and unorganized. Helping the customer seems to be a very low priority. I would never have any further dealings with this franchisee.
CHARLES B