Have a process. You guys were all over the board. I would love to speak with someone about this catastrophe!
KELLY W
Hwy 82 Kountry Korner
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Muenster, TX 76252
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Bonnie LThe customer service was subpar. The person, who assisted me was inpatient and had a lack of knowledge of fees and charges. I was under the impression when I rented the vehicle, which was for 2 days at a charge of $115 (estimated mileage), that I would would be charged for any additional mileage upon return. I actually had the vehicle for 3 days. When I returned the vehicle I was charged an additional $170+. I did go over the mileage, so I understand the additional charges for the miles; however, upon renting the vehicle I did inform the staff that I had to travel from another town. I went over 121 miles, which 20 miles had already been placed on the vehicle. Mind you, this was told to the staff as well. I had no idea it w
Andrea DTruck had slop in steering !
CHARLES THe was rude and condescending. I understand that I needed to prove that I didn’t take the 24 pads that they thought I had ordered. I told them to keep them when I was at the pick up location. When I was dropping the trailer off he was very rude and his tone made me feel like he thought I was capable of losing or stealing the pads. When I told him what had happened he made me call them so he could talk to them as “proof” that I never took them off the property. I also paid extra to have the trailer connected to the vehicle I was borrowing that had a hitch. I have never used a hitch before. The gentleman at the pickup location was very helpful and connected it for me. When I asked the drop off guy if he would please detach it for me he said NO, we don’t do that here. I told him I paid extra for someone to connect and disconnect but he still said no! I would have waived paying for that extra service if I knew I wouldn’t get what I paid for! You need to break ties with this store, they are rude, condescending, and unhelpful! I finally figured out how to disconnect it and it wasn’t difficult but the fact still remains that I paid for a service I did not receive! I will never use Uhaul at that location again nor will I ever even go in that store again!
Jennifer H