No personnel at this location. Just dropped truck and key off.
samantha b
Name Brand Self Storage HQ
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à New Brighton, MN 55112
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisCouldn’t find anyone to ask if we were supposed to lock up the back of the truck. Moving blankets are in there not locked up.
Rhonda MExcellent customer service 👏
ABDI ANothing
Mary OFirst off, I was given a confirmation email of my pick up in La Crosse, WI and was advised that I would get a call to confirm my order, but was never given a call. I show up to the lacrosse location, wait for 30mins in line just to be told my pick up location is actually in Onalaska, WI. I was never once called OR emailed of this change… we finally show up to the Onalaska location, call the customer service line to get help on how to unlock the key box. We go through a very long process of unlocking this key box, and when we finally receive the keys, we go in and check to see if we were given a utility dolly as it was purchased before hand, and it was nowhere to be found. I call the cust serv line and was told I could not be refunded until after I completed the transaction and drop off the truck.. very inconvenient when you’re company is taking money and isn’t upholding to your services. As a single mother of 2 young kids and with barely no help, I really needed that dolly to help me carry my things… lastly, when we arrived at the New Brighton location to drop off our Uhaul, the key box had no lock on it to secure the key, and the Uhaul building door was locked and had a paper sign that said someone would be back at 1pm when my drop off was at 11am. I had to call cust serv line again once more and was on hold for 40mins waiting for a rep to help me. So much time, energy and money wasted with your company and I would never recommend your services to anyone. Do better!
Maylig L