I was quoted $154 for my U-Haul rental, but upon arrival, I was informed that I was required to purchase SafeMove insurance as part of this location’s policy. This added an unexpected $80 to my rental cost. My frustration isn’t necessarily with the insurance requirement itself, but with the lack of transparency. If this location requires additional coverage beyond what U-Haul quotes online, that should be clearly communicated before a customer arrives. An unexpected $80 charge is significant, especially when you’ve already made arrangements based on the original quote. Customers deserve accurate pricing upfront, without mandatory add-ons being disclosed only at pickup. Overall, a disappointing experience that could have been avoided with better communication and transparency.
Thorne H
The Mail Box Store Of New Castle
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à New Castle, DE 19720
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNo problem at all when I went to pick up the truck
Yvonne NGreat place to deal with will come back
BENJAMIN LI was supposed to take the truck back at 5:30 they said I'd take it back early because the place closed I rented the same truck I had more gas in it and they said that doesn't count so I'll lose about $30 in gas terrible
William WI appreciated the upfront customer service that included Uhaul insurance without the option, it still left me the choice of another uhaul location..but the customer service was outstanding and because of that I didn't mine the extra 30 dollar insurance..
Leon H