At this location the person who rented the truck to us was not at all helpful . I only received the rental contract until the day of my rental at my home on my computer I was already in New Westminster . The girl at the location did not walk us to the vehicle before we drove it away. When we got to the truck we noticed and took photos of the damage to the truck, on the driver side above the wheel well. When we brought it back I was debited the amount due and sent a paid receipt next morning I received another receipt with a reversal. I contacted U-Haul and was told the matter would be looked into. I called the dealer at the Royal Farm Market and the young girl told me the U-Haul man said it was damaged then she changed her mind and said it was the owner of the store who told her. I am not satisfied with the service at this location and I do not know if this matter is concluded. The truck already had a large scratch on the side, I and my sister and niece did not damage it. I find it highly suspicious that on Wednesday Nov.15 2023 that everything was okay and next morning it was not. The only good thing about this saga is that the U-Haul customers are very polite and try to help as much as they can..Dena-Marie S.
Royal Farm Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New Westminster, BC V3L0A9
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I was overcharged for gas, and I did not select the $16 insurance, yet I was charged for it.William B.