Employee at Newton location did not want to be bothered to hook up trailer. Told to drive around back to do it then he reluctantly helped when asked. After loading trailer and starting to move things the trailer came unhooked from vehicle. Called original rental location about dropping trailer at concord location and was told a price of $60 a day plus insurance. Had trailer for 2 days and was charged over $250. Original price was $29 a day plus insurance. Gentlemen at Concord location said trailer was not hooked up correctly at Newton location.REBECCA C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Newton, NC 28658
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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The associate at the counter was very helpful and pleasant as I was having difficulty with the 24/7 pickup appTodd B.
Very kind and professional lady. She was so helpful and explained everything so well, making the rental process quick and very simple. Such a kind, sweet lady, with knowledge and professionalism! She deserves a bonus! Definitely a raise! 珞 I recommend THIS location for your U-Haul rental. Absolutely the best U-Haul rental experience I've ever had!! Thank you so very much for being so kind and helpful!Yvonne R.
Our original contract was for a different location. While this location was decent, it added an hour to our trip as we were driving from out of state to pick up a truck. The person at this location was very nice and helpful. Our issue is that we did not select this location. We received a text, reassigning us to this pick up location the evening before we had reserved the truck. by UHaul. The location was 20+ miles from our original rental location, which added an hour to our trip. While UHaul gave us additional mileage, this was an inconvenience as it delayed our ability to load the truck. We would have appreciated a call from UHaul directly about being reassigned and given some options to either choose another closer location or a larger truck at the same price at the original or closer location.Mary S.