Very disappointed with U Haul central office customer service to be sent 15 minutes and 10 miles further away ( that's an extra gallon of gas as well as time) and when I arrived that site had not been notified to expect me. A phone call and extra time to correct this oversight. Then because I had to drive further I was just below 1/2 on the gas gauge and was charged $13 extra. When I called to discuss this extra charge the person put me on hold and then a female supervisor came on and rather rudely told me my contract does not guarantee the drop off location but does say I must return with half a tank. I then drove to a gas station and added 1,2 gallons for $4,6 and then it was 1/2 tank. Overall took me 40 minutes to return plus extra 30 minutes to drive the extra distance back and forth
Edward R
Storage Solutions Nine Mile
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Nine Mile Falls, WA 99026
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Scott was friendly knowledgeable and on the ball. excellent service thanks
Ronald KIt was closed when I got there and there was no clear instructions on where to leave the truck key.
Chelsea LIt's nice having the storage company integrated with the U-Haul company. In this case it was the 9 Mile Storage Solutions. The representative I worked with helped me change my order on the day of pickup, and was nice about it. He also helped me figure out some of the trucks mechanical things - how to release the parking brake, and how to put my padlock on the sliding door. Thank you!
Susan OTruck was brand new clean as a whistle. Ran like a top and moved our things perfectly.
Matt H