They charged me for 137 miles when I only did 37. It was the next town over and I did two trips. Nowhere near 137 miles. When I tried to tell them this they just said I was wrong. Then Ignored my phone calls when I called them. Cost me 100$ more then it should've. I won't be using you again!!!!!
KEITH B
Sun Stores
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Oxford, MA 01537
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- 4,5 - Cote moyenne des clients
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Was not clear where to pick up - location has a dry cleaner in the store front, the unit behind had uhaul hand trucks and a key drop off, so I assumed that’s where I should go. Rang the bell, no answer. Went around to the storefront to see if they could help, gentleman there asked if I could read the private property sign in the back and said I shouldn’t go there. I said it wasn’t clear where to go since the store front was a dry cleaner! Not that friendly at all. Then I got my receipt after using the pick up truck for 2.5 hrs, went about 60 miles round trip, put in the gas like I was asked. Rate was advertised at $29, but it ended up being over $100!?!? Never agin!
ELizabeth CI reserved a 15 foot truck long ago and ended up with a 20-foot that used more gas than the 15-foot I reserved.
Joseph HThere was no pre-walk to ensure the vehicle was well maintained and document any pre-existing damage. It was not until midway through the trip that I noticed the window on the sliding door was cracked (noticed it when taking a right hand turn). I informed the associate as soon as I returned that it was pre-existing damage and it did not occur while the vehicle was in my possession. Despite explaining this to the employee, I was still charged for the damage and am extremely frustrated for receiving an additional charge of $150 for damage I did not happen while in my possession.
ADAM LWe had a great experience Friendly staff. Truck was clean and ready to go on-time.
Natalie P