I was sent a drop off via text from Uhaul that did not exist. I drove for an hour and a half trying to find it. I finally stopped at the fire station to ask directions and the fire dept said it did't exist. They directed me to the nearest location in Wilksborrow which could not accept my truck. I stood crying on two men at the moving and storage place who called 6-10 places before they found North Wilksboro moving and storage for me. I am eternally grateful for them receiving my truck, but I do not intend to pay for the extra miles I drove looking for the assigned drop off when I SPECIFICALLY asked to drop off in Boone NC!!!.
Andrea W.
North Wilkesboro Storage & Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Wilkesboro, NC 28659
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- 3,5 - Cote moyenne des clients
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I unknowingly had created 2 contracts, one in town and one one way. I intended for this to be a 1 way trip but they signred me up for an in town move which cost me a lot more
Thomas B.We had to wait over 2 hrs to get our uhaul, simply because no one was at our location.
JACOB C.Have the truck size customers need and have reserved and don't tell the customer for one flat rate due to a inconsistence and charge another!
Jasmine S.Business owner, had old reservation in system showing not picked up, he called us and we told him it needed to be cancelled. Well I assume he rented to someone else because the truck was missing according to him. He told us to call his AM for assistance. and hour later the reservation was put through as if we picked up the truck, he billed to cash to cover his butt and attempted to try and put his liability for the equipment on us. AM told us he would reverse the dispatch and two hours later still had not been done, after stating we were calling the police and filing a complaint with uhaul he reversed the rental. This is not the reputation uhaul wants. OM express is a terrible representative for uhaul and is a liability that will bite uhaul in the butt someday if not addressed
Daniel H.