Friendly staff at location, truck in great shape, 7/11 gas station nearby to refill upon return.
GORDON H
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Northglenn, CO 80234
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI reserved a truck at another location. UHaul customer service called me and asked me to switch to this location. I asked if they didn’t have the truck at my originally requested location and was told no, it was because this was a newer location and they’re trying to disperse people to that one because it’s not as busy and so “people get used to using it”. I was told they would refund me $50 to use this other location. I agreed and drove an additional 4 miles to pick up the truck. When I get there, there’s a sign that says “Closed, be back at 12:30” I reserved the truck for pick up at 12:00. I knock on the door and someone yells “ In a meeting!” I call customer service back and let them know what’s going on. I ask to go back to original location and woman on the phone won’t help me do this and insists I don’t need to deal with person inside the office, has me sit in my car and do the check-in process on the phone. She then tells me they don’t have one of the furniture dollies that I booked, but I could go to a 3rd location to pick that up. I told her they should waive the fee for it since I had to go to another location to pick it up snd she said “ there’s no way for us to do that”. Terrible customer service from both the Uhaul rep and the location manager / owner. It’s an odd and unreliable practice to call people and ask them to switch locations the morning of and not be aware of operating hours or product availability. Also, the on site manager, yelling at patrons through the door, I understand there was a sign but the meeting was eating into my reservation time and I was not told prior I had to check in over the phone, so I had questions on how to get the keys.
Chynna GThis location took care of me. From the beginning, everything was explained to me fully, I had no surprises, friendly, professional, the equipment was clean and operated perfectly. Devon storage has my full thanks, moving isn't a fun process, but the service I received made the move better. Thank you Devon Storage!
Marvin JThank you so much
Brian S