A little difficult to find, but service was good and the return was easy.
Kirk C
Westside Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Ogallala, NE 69153
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 5,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
A pleasant experience.
Adam JThe employees at the pickup location was awsome they really made sure i knew how to use the online app to rent when I called them up asking if they had trucks available and also problems that may arise.
Jason GNothing; everything and everyone were GREAT!
Jeff HWe were told that we could pick it up at any time, just use the drop box. However, that was not true. We only had a one hour window. So, our reservation was cancelled when we didn't pick it up within 1 hour of the time that he set. Notably, he knew we could not pick it up at this time. We were also told that because they were not open on the weekend, we could pick it up the day before at no charge. This was also not true. We were charged for an extra day. He seemed like a nice guy, but we were misled in several material ways. We were ultimately able to get it resolved, but not without a combined 2 hours on hold with customer service, and waiting in the cold for most of that. The customer service was not great. The first person I talked to, in scheduling, was extremely rude. When I asked to speak with a supervisor she told me she would have him call me back and hung up. Never called back. Other reps were much better by comparison, but it didn't seem like any of them could agree on the policies. So, we were again misled a few times. Very frustrating. Have never had a bad experience with Uhaul before this.
Ryan S