They tried to charge me an extra $278 for returning the uhaul where I told them I would be returning it. I spent 2 days disputing it and spent 6 hours on the phone with customer service figuring it out. I still have not received an email telling me how much I was charged. Also my UhAul came with a quarter tank of gas and I told them that. They said sorry it says it is half a tank in our computer so they never re-embursed me for the gas.
William L
Citgo
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Opelika, AL 36801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Truck was filthy, gas on empty. Was out of our way to pick. Not the location we asked for.
Melody BService was good and fast. This location has the added advantage of being a convenient store so they're open much longer hours than a typical U-Haul location!
CHRISTOPHER SFees. Y’all want almost $400 for a day and 3hrs. That’s 27 hrs. Then it was old. I won’t never rent again.
Leigh AThe pick up was good, and the girl at Citco was very friendly. but overall experience with U-Haul has been awful! I made a reservation in advance and got a text 2 days before we were supposed to move that you didn’t have a truck. I called and spoke to 7 different people each one unable to help at all. The solution was to get a truck 26miles away. I asked that U-Haul not charge for the extra miles and every person at “Customer Service” said they couldn’t do that. Why could U-Haul not put a $50credit on my account?! The final person I spoke to was Patrice and she was very helpful but could only find a 26foot truck in another town. . Knowing we were on a timeline for the move we had to take it. We originally reserved a 15foot truck. Well the truck was too big to enter the parking structure of our daughters apartment so we had to park a block away in the rain and move everything in the rain. How did they accept the reservation and have not rucks in Auburn? I will never use U-Haul again and every parent I know moving their child to college will hear my story because apparently thisnhas happened to multiple people. Please do something about your supposed Customer Service that is unwilling to help so passed me to the next agent. Also the checkout on the app shut off mid check out so I had to call to make sure I was checked out because the clerk at the Citco is unable to see on her end .
Jon P