The on-site staff is fantastic. Helpful, friendly, knowledgeable. The online system needs improvement. The pickup location in the email confirmation was different from the pickup location in the app. Online vehicle retrieval wasn't working. Phone wait time for customer service was over an hour.
Scott W
Solid Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Opelika, AL 36801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Professional and opened before posted office hours.
ROBERT WMake sure the tail lights work. They did not work upon pickup. Brake lights and blinkers did work however. Luckily I was traveling during daylight.
Clayton GDear U-Haul Customer Service, I recently rented a truck from one of your locations and wanted to bring a concern to your attention. At the rental desk, there were two computer monitors—one for the agent and one facing me as the customer. While the agent was entering my credit card information, I noticed that multiple customers’ credit card details appeared as saved entries in the browser’s autofill function. It seemed that previous agents had allowed the system to save customer payment information, similar to how a browser might prompt to save passwords or credit card numbers. While I don’t believe the agent was acting maliciously, seeing multiple customers’ financial details stored this way made me very uncomfortable and raised concerns about data security. I wanted to bring this to your attention so that it can be reviewed and addressed to ensure customer information is handled securely. Thank you for looking into this matter.
HYUN JThe lady running the location was very rude towards me for parking out front of the business. The windows are tinted you could tell where the office was located. There was not even a sign stating the office or nothing. I was just trying to find the office and see where to park it.
Johnny M