We dropped off after hours and no employees were present.
JEFFREY B
Northwest Storage Resources
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Ostrander, OH 43061
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- 3,5 - Cote moyenne des clients
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Did mobile drop off so did not get any help. The location was in the middle of nowhere
ANTONIO PNo other U-Haul trucks on the lot, if it weren’t for the drop box I wouldn’t have known this was a drop off location!
LARRY NIt’s a junk yard and the office is closed with no signage or communication for where the trucks are. We had to call and be told to drive all the way to the back to find them…which frankly was a little scary driving between shipping containers and old equipment. We found the trucks, the app didn’t work well so had to call again. Got the app working to find the lock box was all the way back at the closed office. The lock didn’t work well. Tried the code multiple times. Eventually watched a video and after a couple more tries got it to work. Then had to drive back out through junk yo get back to the truck. Thank goodness I wasn’t just dropped off there. Even with driving back and forth to the truck it took 35 minutes and two phone calls for a process that should have taken 5 minutes. Incredibly frustrating and ridiculous. And that was after having the pick up moved to this location for some reason a day or two before the rental. Awful experience.
John LNo personal involved.
Nicole G