Stopped in several days in advance very courteous. I also need to mention the guy at the Avery Rd location. He was extremely helpful in helping me and help put my mind at ease that there would be a trailer at that location for pickup. My house have been hit by flooding in Florida and I needed to leave Monday for sure. After his call to a gal who was also very helpful show the trailer actually being there and set my pickup time for that day.Roger S.
Northwest Storage Resources
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ostrander, OH 43061
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We got to the location to pick up her truck. Our biggest reason for renting the U-Haul yesterday was to move several appliances to our new house. There was no appliance dolly which was on our order. No one called us to say there was not one available. And then there was not one available within a 30 mile radius When we called in at that point. The next problem was when it gave us the code to get the key out of the lock box. It would not open. It is in a very weird position and we called in and was on communication with the customer service for about 40 minutes. And then when we finally got in the lock box we were being told the whole time of the wrong position for the letters for the code. We were delayed almost an hour and it was even a more terrible experience because the appliances we were moving had to be lifted instead of using a dolly which was not provided. Overall terrible experience. I am all about given a great review when the experience is great. But this was very frustrating. It all started with not having the appliance dolly. And then the terrible experience with getting the key out of the lock box. Definitely need better communication. I would never use Uhaul again unless it is with a live person. Was not fond at all of the self check in. And I am very tech savvy. Just a very frustrating experienceJackie M.