I dropped the truck off about 4:00 pm on Thursday, when it was supposed to be returned at 8:30 am on Friday. Over 16 hours early. The hours at VJ Food Mart are 7:00 am to 9:00 pm. It was definitely not clean and inviting! The girl behind the counter told me to just drop the key in the drop box. That was it! Today, Friday 7:00 am (still 1 1/2 hours before it was supposed to be returned), I get a charge of over $20 for after hours return! What is that all about?
Dennis W
VJ Food Mart
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Panama City, FL 32405
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Self drop off with the App. No return personnel needed.
CHARLES BLoved the mobile p pick up/drop off
Laura PI want to say the customer service is poor. I’ve tried to get in contact through email and still have not gotten a response about my owed balance. No have reached out and it’s very frustrating.
Hadiyah JThe main office directed me to this location and didn’t help me at all. Not even the manager Tori- it was the worse customer service ever. The app was NOT quick and gave me wrong information. I had to back and forth 4 times to even get the truck, and then after an hour and ten minutes, I still couldn’t get the key from the lockbox. The truck was fine it was the service and the app that ruined my experience. I’ve used uhaul before and never had an issue until this time. I won’t be using this again.
STACEY M