I reserved a hand truck but when I got to the Sunoco they didn't have one. I had to call customer service and they directed me to another location who told the rep that they had a hand truck but they didn't have one either. The inside of the cargo portion of the van was not clean and there were personal items left in the passenger door compartments.
Margaretha L
Parkville Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Parkville, MD 21234
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- 4,0 - Cote moyenne des clients
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That gas station owner did not minion anything about extra charges. When I see the receipt in details later, total 64 dollars was deducted but why? Total miles was bellow then 10 miles! He said nothing about those extra charges! I had rented UHAL last time but the guy had explained everything! Checked the miles before we moved and checked upon arrival and also insurance, he had asked to me! I need my refund because nobody pays 64 dollars for less than 10 miles!
GOPAL SNothing! The overall experience was amazing. Every UHAUL customer service representative was so nice, helpful, and accommodating to my needs, especially because we had to keep rescheduling the pick up times. This was my first move and I was so stressed but they made it so worth it. The reps continued to follow up with me, and ensure that it was a smooth process. When we arrived to the Sunoco Gas station to pick up the truck we were greeted by two amazing men who got us squared away and finished the reservation process. The app was confusing so he processed everything himself on his end. The ensured that we were all set, showed us where to pick up the Furniture pads, dolly etc. He was the best! Thank you so much for everything!
Philip MPersonal was very pleasant and knowledgeable
CAROLYN PI was scheduled for 7:30 AM pickup and did not leave the parking lot until 8:30. This store owner / employees fail to use the key lockboxes for pickups. This wouldn’t be an issue if the store had a tenant, but they don’t seem to open before 8 AM. Either don’t accept reservations before 8AM OR use the key lockboxes that are right in front of the exit door. It looks bad on me, to my customers, when I don’t show up when I say I will.
GIANLUCA P