They charged CDW without asking. The place smells heavily like cigarette smoke.Martin S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pasadena, CA 91107
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
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- 3,0 - Cote moyenne des clients
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Dear U-Haul Customer Service, I am writing to share my recent experience with your service. While the overall process was smooth, there were a few issues that I would like to bring to your attention. Firstly, I believe it would greatly enhance the customer experience if representatives could promptly acknowledge customers who are waiting in line, even if they are currently assisting another customer. Secondly, I was charged for items that I did not receive or request. Specifically, I was billed for a dolly and furniture pads, neither of which I used or received. I had explicitly mentioned to the representative that I did not require a dolly. Additionally, I rented the truck for approximately 7-8 hours and was instructed to return the keys to a mailbox outside the store if it was closed. However, upon receiving my bill, I was surprised to see that I was charged for two days. I have contacted customer service and requested a dispute on these charges. While it may have been an error on the representative's part due to being busy, such errors can lead to inflated billing and negatively impact the customer's experience. Despite these issues, I would like to mention that the truck was in good condition and served its purpose well. If these customer service issues can be addressed, I would consider using your services again in the future. Thank you for your attention to this matter. Best regards,Lasharone H.
Pick up time was 10:00 AM. I waited for 10 mins but they're still close. I've decided to just come back after 45 min. I was also charged for the gas even if I put more than when I got the van.Ernesto F.
Nothing it was very easy and he was very helpful and polite. Thank you.JOE C.
It was closed during hours listed as open on its website so I wasn't able to go inside or get any help from personnel despite making the trip specifically during their business hours.Whitney T.