When I had initially taken possession of the truck there was a mix-up in terms of insurance. I called uhaul within the time frame for altering my reservation, and was told to go back to the site with a photo of the odometer and gas gauge, and they could amend my reservation. When I got to the site I was greeted by a gentleman who was less than polite. Right off the bat it was obvious he was annoyed by me even entering the office. When I relayed the message I'd received from uhaul, he said he couldn't do that and without my prompting stated he would call his boss because â€œI know you won't believe me about thisâ€ (I never said this-I was just confused because I was following Uhaul's instructions). At one point when talking on the phone to his boss he said, â€œsee what I have to deal with?â€ I did respond at that point to clarify that I'd been kind to him, and didn't appreciate the rudeness. He tried to pass it off as if he were talking about uhaul, however in the context of the entire conversation I hesitate to trust this narrative. Like I said- he was annoyed that I'd even walked in the door. I have rented from uhaul many times in the past and never had this kind of problem. I have also never filled out this detailed of a response to a customer service questionnaire, but it was so uncomfortable. I was polite. I did not make demands. I had already disengaged and was actually walking out the door already when he said the bit about what he's been dealing with.Sarah C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pawling, NY 12564
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!
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- 4,0 - Cote moyenne des clients
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Maybe keep a revamped system and record of a repeat customers info so it makes a better quicker sign up order processtim M.
Super friendly servicePeter R.
Didn't need to be â€œmansplainedâ€ by the owner when I suggested that I shouldn't be charged for the additional 20 miles his location would cost me when I had booked the van for Brewster where I live. Rather than simply say sorry I can't do it he launched into how lucky I was to get â€œhisâ€ Van on a holiday weekend. Like he was the wounded party having to rent his van. Wow.Andria W.
Rude man with very little patience. Will not be using again. I will hire movers next time.thomas K.