U-Haul sent me a text moving me from the location I choose to this location. The reservation was for 9 AM, we got there at 10 AM only to find that there was no one there. It was a storage place that was open, but there was no one there. We tried to contact the phone numbers for the place and got answering machines. We called the U-Haul 800 number and got someone that told us that we needed to down load the U-Haul app, log into it and then we could get our truck. I down loaded the app, signed up for it and then logged in. It wouldn't let me get the rental. We called back and got told that because we were late for our reservation that they would rest the time of the reservation and then we could start the rental. We got to starting the rental which asked me to give you information that I had already given you when I made the reservation, and we waited in 90 degree heat on a black top parking lot in North Carolina for someone to verify the data. Then they aske for me to retake the pictures of my drivers license, and retake my selfie. More waiting and I was asked to retake my selfie again this time not from below my face (it wasn't). So I took it again and was asked again to take it from a higher angle and with my eyes more open. So I did. I would like to take this moment to say I am a fat old man and maybe in the Carolina sunshine I am just going to be a little squinty and sweaty. More waiting. Eventually we were given the pass code to open the lock box. Who ever put that key in the box pushed it all the way to the left side of the lock box, so that the key and the U-Haul key chain actually blocked us from opening the box more than 1/3 of the way. So I got my tools from my car and used them on your key chain so that I could get the key out. By this time I wanted to take my sledge hammer to your lockbox but I thought you might think that was uncalled for, so I didn't. Look at me showing restraint. Your App is a piece of shit. It is designed poorly. You already had my ID in your system, all you needed to do was do a direct comparison, you didn't. I spent over an hour there to do the thing you folks said would take five minutes. I paid you $500 dollars to use a truck that I had for 2 days. Have a person there to hand me the keys and say thank you to me, you money grabbing fucktards. The location gets 2 stars, you folks and your app get 0 stars.
Mark K
Stack It Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pembroke, NC 28372
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Update app so location works i had to reschedule my pick up because of it
Lindsay RExcellent customer service 🥰 ALWAYS FRIENDLY
DONNA LLocation was closed. There was no one in person to assist.
KIMBERLY HThanx to Ms Ayana things were smooth as hott butter...Very knowledgeable in Her Trade...Please promote ahead of peers...Thanx again Ms Thomas & May Dear GOD!!! Bless Always & All...DonD
DONALD D