This was the second location selected for me by U-Haul staff after being informed only 2 hours before my scheduled pick up time that my preferred location was not available. I had already had one failed pick up attempt, due to the fact that the U-Haul I was meant to collect did not have the correct lock on it, and therefore I could not pick up the keys. The first location U-Haul sent me to was very unsafe, with numerous homeless loitering in the parking lot with drug activity. I had to leave and did not feel safe. This location was in a dark industrial area that did not feel safe after dark. There were suspicious cars driving back and forth while I was trying to collect the U-Haul. When I shared these safety concerns for two different pick up locations, the U-Haul representative did not apologize or take my concerns seriously. I would not pick up a U-Haul after hours at ANY Phoenix location.
Cailin P
Elite RV Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals à Phoenix, AZ 85019
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Comment U-Haul Fonctionnement des avisOwner was extremely helpful
Sean MLocated in a bad neighborhood.
Curtis DI would definitely go back to this location if need be. 👍
CALVIN RGreat customer service!
JUSTIN L