When I picked up the truck I reserved online and did the online check-in it asks you to check and verify the condition of the vehicle- either the previous renters lied and nobody at uhaul verified the condition of the vehicle before renting it again, they just waited for me to do that- OR uhaul doesn't care if their vehicles are returned extremely dirty and they don't bother cleaning it before letting another person/family use it (despite charging cleaning fees, which i disputed and wasn't charged because I returned the truck in better condition than I picked it up in after removing the previous renters trash- yuck! and had photos to prove it). When I picked the truck up there was literally trash everywhere- like melted chocolates under the seats, empty drink bottles, cigarettes, used wet wipes and other food wrappers.. but the worst part was the sticky, disgusting spill that stretched from the passengers side floorboard ALL the way over to the driver's side door. I had to lay trash bags down across the entire truck to try and avoid my belongings getting covered in... whatever it was that was spilled in there. spoiler alert, uhaul cabs are awkwardly shaped and laying trash bags down wasn't as effective as i'd hoped- i'm still finding things with this gross substance smeared across them from having shifted around and off the bags while driving. you know, all the â€œpersonalâ€ or important items one usually tucks in the cab for safe keeping. very, very unfortunate experience during an already highly stressful time.Holly I.
Moving Truck Rental in Phoenix, AZ at Advantage Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Phoenix, AZ 85022
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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I got a call the day before that it may not be able to do contact less pick up cause reservations couldn't get ahold of the location. Then I called to make sure they had it ready and luckily they did as they said they'd call back once they knew and did not call so I called to make sure. So that was a bit of a inconvenience They also ended up needed me to provide someone's number to verify me which was odd as they stated nothing about this when I placed my reservationKayla C.
The truck was clean enough, but it was clear that no one had really gone through it well as there was a ceiling fan remote from a previous customer on the floor along with dirt and twine.Jason B.
THIS SIGHT IS AT A STORAGE LOCKER. HAVING THE P/U TRUCK AVAILABLE WAS A BIG HELP MOVING ITEMS TOO BULKY FOR MY NORMAL VEHICLE.Albert A.
Not a thing. Good experience.William B.
Stacy did a great jobThomas F.
I had difficult putting the truck in Park and removing the key. In addition, when putting the ramp back in the truck I had a.real hard time with the last 6 inches or so.Ross A.
Very nice lady at front desk.Susan M.
Nothing. Mary and Stacy made the experience very easy. Thank you!Debora R.
Everything was smooth and pleasant!Raymond P.
Very nice staff there.Steven S.
This was an absolutely wonderful experience. I needed to rent the van for work and the woman on the phone and the woman when I dropped it off for excellentGina S.
Mary & Michelle were very friendly & helpful!Michelle V.
Great customer service at our rental location on 7th St. Phoenix, AZGeorge B.
Worked perfectlySarah H.
Customer service was outstanding!! Thank You!!don Z.
This facility is extremely secure, professional, very clean, and Mary at the front provided superior service, very friendly and knowledgable. She explained everything about the storage facilty, provided a much needed lock, and made me feel welcome. We will use the Uhaul a few more times during our reno and subsequent move. This truck is brand new, not your Dad's Uhaul anymore, tilt wheel, leather, safe...Very pleased and pleaseantly surprised with the ease of rental, courteous manner, and safety of my items. This is the perfect spot for short or long term storage, and, they offer Uhaul. After yesterday, I feel very positve about renting here. Thanks.Scott G.
Michelle was very nice and helpful Thank you. TedTed D.
Mary and Michelle were very thorough and professionalBonnie Y.
I love working with Advantage Storage.Rhonda H.
Excellent service. Keep it up, Michelle was very courteous.Charles P.
The staff is great at Advantage Storage, very helpful and friendly.Deb R.
Friendly and quick customer serviceAmber S.