I would have to say make sure that there is a truck where you reserve it from. I was in Johnson City but reserved my truck in Kingsport. I had driven from North Carolina. I called to check in because the website wasn't working. I was never called the night before. I also wanted to check if I could pick it up early. I was transferred 3 times before the last person told me that they didn't have the truck that I reserved and that I could have a bigger truck or I could get one somewhere else. I at this time had already driven to Kingsport to the home I was packing up. The lady I spoke with was very rude. When I told her that a bigger truck wasn't going to work and inquired about a different location and where to go she said "I already told you it's in piney flats". By this time I am extremely upset. I told her that there was lots of addresses in piney flats!!! She then said the address and said that they only had one place for pick up as if I should just know that!! I don't work for U-Haul. I wouldn't know that information. I told her that I would take that truck but it was a later pick up time. My schedule was very tight. I was driving back to North Carolina as soon as we were packed. My grandson is autistic and can't handle everything and we needed to get done early. I told her I would take that truck, but I also wanted to speak to her manager. She did not give me her managers name, but she did give me a discount on the truck. She also gave me a few extra miles because the distance was different. I had to drive back from Kingsport to Piney Flats, which is right next to Johnson City and then back to Kingsport again to load up the truck, it cost me precious time. I told her I was sorry for getting upset, but this should've been handled a lot better and could've been if the truck had just been there as reserved. I still think I should've had a bigger discount for my pain and suffering. Moving is stressful enough. U-Haul did not have to make it worse. Definitely five stars for the place of drop off. They were great.
April R
Piney Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Piney Flats, TN 37686
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Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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This location is top notch!!! We actually pass many uhaul locations just to use Piney Storage for our Uhaul needs!!
Joey CMy only concern is that they are open somewhat limited hours compared to other uhaul locations. However the service was outstanding. Thank you
Samuel DPeggy at Piney Mini Storage was great to work with! Quick and easy checkout.
HUNTER FPiney is our go to Uhaul trailer rental destination. We actually pass 4 different locations just to do business here. Always friendly and clean equipment. Recommend to everyone.
Joey C