This location has their rentals in a far away back lot. You have to park in front of the hardware store and go inside all the way to the back and wait your turnb amongst folks renting power tools and stuff. They so the uhaul paperwork and then tell you its out back. You have to go find your equipment and take it yourself. I have never rented a large trailer from any UHaul that a rep did not load it and ensure it was connected properly with drag chains, safety brake and the lights working properly. Upon return, I had to go park it where I thought was the right place. Then drive around to the front and go back through the hardware store and wait in line again for someone renting a chain saw. I attempted to call the store from the drop point to see if an attendent would come out and make sure it was in the right spot and equipment was in good condition. I waited on hold for 5 minutes before an employee taking a smoke break saw me and walked over to make sure I wasn't stealing a trailer. He told me he did not work rentals and that I had to go in the store. They need an entry to the rental desk out back where the equipment is located. I will never rent from this location ever again! Its is quicker to drive the extra 5 miles to another location.
SCOTT P
Parkrose Hardware Portland
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Portland, OR 97220
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I used the truck for 1 trip to the dump that took 2 hours. I was charged for an additional 11 gallons of gas for a 5-10 mile job. An extra 55 dollars. The attendant at the rental vendor told me that they’ve had issues with gas syphoning lately. I need to be refunded for this additional charge or I will be filing a chargeback
JOSEPH LNo wait, customer service great, very nice young men at counter
Sharon WAwesome Experience with picking up and dropping off the truck, Fast and efficient customer service went above and beyond to help me with my reservation. Will definitely use this location again
KENDLE EI returned the truck with more fuel than when I first start renting it. And they charge me for fuel. This is ridiculous. I call the store and the store staffs couldnot help ir even admit their fault (the didnot closeout correctly on previous rental), and gave me the phone number of manager that didnot pick up phone either. I'll leave a Google Review about this experience if this won't get resolve.
TRI T