I was moving from another state. Uhaul sent me a text to return the truck here. My rental was due Sat. at 1pm, but this location isn't open on weekends! Why would Uhaul send me here? The app allowed me to "self return", but it said to leave the keys in the ignition. The older gentleman working the gas part of the location, said DO NOT LEAVE THE KEYS IN THE TRUCK!!. They have lots of problems with a rehab center down the block. He showed me a lock box to leave the keys, but nothing communicated from Uhaul! It took about 20 minutes to complete the return, and I left not feeling good about leaving the truck there. Besides the fact that this location was almost twice as far from me as another location, the one I said I would return the truck to when I made the reservation, I never agreed to return the truck there. An unpleasant experience to say the least.
ROBERT L
Gilligans Twin Lakes Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Prescott, AZ 86301
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Matt did an excellent job and I appreciated his courtesy and attention to detail and to his no-hassle manner.
Kenneth GI hurried to unload the truck to make sure I could get to the U-Haul store before it closed, when I got there no one from U-Haul was there so I explained what happened to the lady that worked at the store. I can only hope my message got relayed. I would feel terrible if it was rented and caught fire.
CLAY CThe cab was not clean, the remote check-in and check-out was a RIDICULOUS WASTE OF TIME and I will n ot use that feature ever again.
Jeffrey MPut a jack stand on rental trailers we had a hard time hooking and unhooking trailer
JJ j