I was first informed that I owed over $80 for a $19,95 Cargo Van! It should have been 19,95 + 10 +mileage. Meghan said she would look in to it. Meanwhile, I was charge $51 that I didn't authorize or was aware of. True, it is pending on my Wells Fargo card, but, I see two charges and I never authorized it! When I dropped off the cargo van about 6 hours later, Meghan said that the reservation showed it was for 25 hrs.? How is that possible when on the uhaul website it goes up to 24 hrs and then it shows 2 days. She said that she would fix it. Then why I was told my final bill, it charged me around 14 % for rental tax that never showed up on my reservation. I can't wait to tell my friend and facebook my experiences!
Ron S.
Budget Mini Storage E 2nd St
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
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The receptionist at the desk was very helpful, courteous and professional, and overall the process was very smooth. The only thing I thought was weird was that I could only rent the cargo van for 48 hours at a time and then I had to take a picture of the odometer & call in to renew it for another 48 hours. It's just an odd limitation as opposed to being able to rent it for a specific number of days.
margaret S.The truck smelled a little and the manual locks and windows were a bummer but the AC worked great and it drove fairly smooth. The ladies in the front office were very helpful and nice.
Danae G.I was over charged for my rental it took over a week to correct the issue. Although the vehicle was basically clean i did find soda bottles in the rental. To my knowledge the vehicle was supposed to be be inspected before I left that did not take place. Was charged 35 miles only drove ten. Then was asked repeatedly to cover lost 26 miles.
Christy H.Friendly and helpful staff, clean and good equipment
Eric N.