The drop off location was a little confusing. There were not great signs about where to bring the truck and the staff was somewhat rude and did not want to answer many questions. I left feeling worried that we had not properly returned the truck.
Sharon K.
KH Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Providence, RI 02909
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- 3,0 - Cote moyenne des clients
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I reserved a 15' truck along with a hand truck and 2 dozen furniture pads. When I arrived to pick up the equipment the guy said they didn't have a hand truck and only “a few†furniture pads. I made my reservation weeks in advance. I'm not sure if I was still charged for the equipment I wasn't provided.
SCOTT B.I waited over 30 minutes as the owner was late. The truck was given to me with 10 miles to empty and the dolly I reserved was not at the location so I was sent to another location. I paid for this service and had to spend over an hour of my time fixing other peoples mistakes. Poor service and unacceptable and nothing was done to fix the issue. If I reserve equipment with the truck rental it should have been there I shouldn't have to go on a wild chase for the rest of the supplies needed as a made a reservation to avoid things like this and then was told there was no additional equipment on my reservation, when im reading my reservation and can see what I ordered. I don't understand where the disconnect is. This was a horrific experience.
Zuleika O.Excelent service
Kelvin A.I reserved to pick up my truck at 8am. I choose the online option for pick up. The store didn't open until 8:30am therefore I could not get the keys to the truck until then because they did not have a lock box outside. I was disappointed that they would allow me to make a 8am reservation if I couldn't access the truck until 8:30am
Maureen H.