I was very disappointed that I was charged $44 for being 45 minutes late turning in the vehicle. I told the people that I was 45 minutes late and they said they would take care of it. They did not say I would be getting a late fee. Not very customer friendly.
BRYCE G
Family Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pulaski, VA 24301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very easy drop off. Very professional staff.
Michael MOwners need to be kind to customers. I saw that sometimes people went to pick up a reservation only to find it wasn't available so I decided to call before going. Call one, they put the phone on the counter for over ten minutes. Call two, they said they were really busy and put the phone on the counter for almost fifteen minutes. Call three, I asked right away if I could ask a question and was told NO and HUNG UP ON! This was just unacceptable. When I arrived, the owner kept saying how busy they were but there were two people waiting for a food order and one additional order was being made, and there was a dedicated cook so she wasn't even needed. Owner also didn't know how to rent out trucks and had to call her husband who was unavailable. She ended up calling her daughter to come to the shop to do the rental. Even though the owner apologized for being rude on the phone, it didn't matter because no customer should have had to go through three phone calls totaling almost 25 minutes only to be spoken to rudely and hung up on. Truck had mud inside the cab and really should have been cleaned up before renting out. U-Haul really needs to set some minimum standards for customer service.
AUDREY JI had issues with my storage unit(not thru U-Haul) and they were so helpful and accommodating at extending my rental time.
Katheryn TGreat Family Feeling!
GREGORYDEAN W