Online check in and checkout was chaotic. I had my appointment changed twice, by uhaul. I did an online check it, and spent over 45 mins attempting to get a working link with help chat- I talked to three different people that gave me three different directions. I finally get the key and drive off, (11:15 am). Around 5pm the next day, my mother and my ex husband called saying uhaul was looking for me. Come to find out, my contract never activated and I was driving with 100 percent liability. Uhaul decided to make a far reach on an old account and call whoever they could to "get a hold of me". This includes calling my ex husband which stirred a whole pot of personal shit that added to my stress --all because Uhaul messed up. Uhaul waited until the END Of BUsiness day the next day to attempt any outreach.. They also told me "they have been trying to call me all day", which 1. Is bullshit 2. They called me, and one hour later I called all my missed called and answered my text because. Because for that hour I was BUSY moving stuff( ya know, the whole reason I rented a truck) I was told uhaul couldn't find my number and used my old account. So riddle me this, how was uhaul able to call me TWICE the day before to let me know they didn't have my size truck and will upgrade me with no charge? The rep made sure to tell me I have a comprehension issue on. Which is a gem of a joke as he attempted to double charge me due to his inability to pay attention to detail and I get the ol' "oh I double charged you". It's very bold to talk to customers as if you have it all together and still prove my point of the continual screw up with me receiving the apology. I wasted significant amount of time on the phone with support over two days, only to still have my billing overcharged and incorrect and making sure to make me feel like I'm a criminal. Thank goodness Lowes and other competitors have started moving truck rents. Uhaul was old school true, once upon a time,but now it's a corporate nickel and dime scam. I did everything I was supposed to as an end user of the app and customer. Instead, every step along the way, the app and customer service let me down, insulted me, wasted my time, and stole my money. Also, the right equipment wasn't available. I ordered and paid for a dolly- tere was no dolly the day of pickup. That was on a Sunday and the third party business was closed- add that to the inconvenience and hassle. I also was charged a random additional $65 from the drop off location with NO information on what that was regarding. I dropped the truck off , cleaned, and gas back to how I received it AND I had to physically go into the building and speak to the front desk because the app, of course, was glitching and could not check out. The owner of this shop even told me that uhaul was dealing with parts of apps outage the last couple days. I asked if I needed to take pictures or sign anything, and this drop of location told me "no it's all good". Of course I didn't trust that, so I took pictures of everything and have it saved, in the event uhaul pulled some more off the wall shit- and of course, uhaul showed up with their ass all out, yet again.April M.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Radcliff, KY 40160
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I was very pleased how they were friendly and helpful very knowledgeable and it didn't take but maybe 5 minutes and I was out the door and in my UhaulTonya F.