Office staff needs more training. I ended up paying for travel insurance when I stated I did not want travel insurance. The gal indicated she could not fix the problem and sent me to the Deadwood Ave location to refund the travel insurance which was not possible since the contract had been executed. I returned to the location and pickup the trailer realizing I was not going to get a refund without wasting a lot more time.
MARK K
America Hotel & Campground
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rapid City, SD 57701
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- 4,0 - Cote moyenne des clients
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This location claims to be a 24-hour return, but think again. Parking for the van and trailer was not marked, and there were no garbage cans to help with clean-up, but the kicker was the drop box for the keys. They had the key slot taped over with a note stating "out of order." How can a locked metal box be out of order? Where were the instructions on what to do with the keys if I couldn't use the only drop box? I called the 800-line and received permission to remove the tape and drop the key (making sure there wouldn't be some BS added charge). Moving is already a long and taxing process - this added stress didn't help at the end of the day.
SCOTT KTotal opposite of the pickup location. Everyone was super nice and asked if I had a good trip. I couldn't bear to tell them the nightmare I'd had. Drop off was fast and easy.
Jason MIt was good truck
Russell JThe help provided during check-in was definitely less than efficient and professional; the attendant did not initially know what she was doing and other employees around her did not offer assistance when it was obvious the check-in process was not moving along. I would not recommend anyone rent a U-Haul from this specific location. The check-in process took far too long and all the delays were unnecessary.
MATTHEW I