★☆☆☆☆ I would not recommend renting from Friends And Family Discount & Thrift LLC. I rented a U-Haul at a quoted rate of $29 plus $1.19 per mile. I drove 34 miles, making the rental and mileage $69.46 before taxes and any agreed-upon charges. They tacked on $135 in additional fees. They charged $88 for fuel refill for 34 miles. They claimed I returned the truck a day late, even though I returned it early. They also charged me for not checking the truck in through the app and assessed a cleaning fee for the cab and truck bed. Any cleaning needed would have taken no more than five minutes. I believe these charges were unjustified, and the experience left me feeling taken advantage of. Based on my experience, I would rent elsewhere.
Filippo B
Friends And Family Discount & Thrift LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Red Bank, TN 37415
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisRenting U-haul trucks is not their primary business and it shows.
Tom DI originally reserved a trailer online at the hwy 58 location and when I arrived I was told the trailer was not there and was never there. I was told UHaul will let you reserve equipment at locations knowing the equipment is not there. Why would you allow this? I will never use UHaul again for anything. I was never contacted and told the trailer would not be where my reservation said it would be. Extremely irritating and unprofessional. The employee basically told me that it wasn’t his problem and the blame is on UHaul. The second location I went to was very helpful, professional, and overall a great experience. But because I had to drive 30 minutes to get there and the trailer wasn’t where I was told it will be, I will never use UHAul again for anything nor recommend to anyone. I was moving that day, and did not have time to run around town looking for a trailer when I had a reservation for weeks and you knew all along that my trailer would not be at the location I reserved. Pathetic. I have the Red Bank location 5 stars because they earned it, but the Canon Self Storage location on Highway 58 gets a 0 and UHaul gets a 0. Screw you guys.
Tyler MI was very detailed about my usage and this take was literally right above 1/4 of a tank. I came back after 24 miles and that needle BARELY moved. I was with my my range of mileage, and nothing was damaged, but then a $29.95 truck that was used to drive 12 miles to pick up my tools and bring them back to my storage next door to the facility turned into a $93 bill. They charged $24 for 4 GALLONS OF GAS!!!! Are you kidding me. Be careful with these ppl. They’ll screw you on that. Again, that gas needle barely moved and I got charged an extra $24 for 4 gallons of gas. I definitely won’t be using that place again because I’ve never been charged for gas at a U-Haul before. I will not use this location again.
James SGreat staff and location 👍 very nice place.
Euall M