Just a crazy drop off place. No personnel. My app didn’t work to check the truck in but the individual on the phone was very helpful to get me squared away.
Valerie R
I'd Buy It Again LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Richmond, UT 84333
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisWe had initially booked with a uhaul location in Logan. When we got there, they said we had been moved to a location in Richmond. We did not receive an email about the location update, we only found out when we got to the address in our email confirmation. Richmond is 20 minutes from Logan! So we had to drive 13 additional miles each way and an extra 40 minutes (20 to Richmond and 20 back to Logan) to pick it up and 40 minutes to drop it off. There were at least two uhaul locations that were closer to our initial location request. This significantly increased our overall mileage and negatively affected our uhaul experience.
ABRAHAM SI had ordered several dollies and blankets. NONE of that was in the truck or available. Worst thing was I didn't know until we got there to pick it up. they did not answer their phone and I had to call UHAUL and they sent me 20 minutes away to another town in the opposite direction that I live to get the equipment I rented with the truck. It really caused a delay in our morning/move. It would have been nice to know that I needed to go somewhere else in order to get everything I requested.
Alisha HTruck had less than a quarter tank of gas when picking it up. Ordered dollies and they were not in the truck. Location is closed on Sunday, so no way to resolve it. U-haul 24/7 offered to get them reserved elsewhere but that would have added two hours to the move just to pick up and return dollies. It took almost an hour to pickup due to the dollie issue. Very frustrating
Nathan SOverall everything was fine. The location was confusing. I spoke to the business there, and they said they don't handle the U-haul trucks, so I just had to use the app to turn in the truck. Again, nothing turned out as it had been reserved. I reserved a drop off location near my new home, and at the last minute that location was changed to a location several communities away, at a location that did not seem to rent trucks, and looked dangerous to park in. I tried to call the drop off location to confirm the drop off, but after several tries, no one would pick up the phone. The load share trailer was supposed to be delivered to a location in Salt Lake City, but the location was locked and closed. We had to call U-Haul for help. No options on the phone led us to the help we needed, so we got bounced between several operators. Finally U-haul got a hold of the property manager, but they refused to give us the gate code to deliver the trailer. Just one frustration after another. Also, we discovered there was a leak in the truck, and several of our boxes got wet.
DAVID R